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'Vendor Management' - step to good Real-estate & Facilities Management,

30 '15 Subject: HezekiahBruun, Viewed by: 2603
In our Corporate scenario a lot of my fellow colleagues often get confused thinking what role is usually to be played by them to be the best easily fit into the business. For me inside the Facilities management discipline it ought to continually be taken into account how the first of all skill required is 'Vendor Management'. You need to cope with scores of vendors beginning with the core Housekeeping & Facilities vendor providing cleaning and office upkeed services, Pantry vendor, Transport / logistics vendor, civil contractor for repairs and maintenance, electrical contractors for DG & HVAC maintenance, facade cleaning vendor, vendor for standard water supply, vendor for office stationery items supply etc. etc. The essence of good vendor management is to buy clear understanding of the Scope of labor / SLA i.e. Service level agreement just after the acquisition Order (P.O.) or even the Service order (S.O.) is distributed from the Logistics Management Dept (SCM) or the commercial dept.

When there is any anomaly or mistake in the SLA / SOW inside the P.O. or perhaps the S.O. it should be escalated immediately towards the SCM dept. before it gets accepted from the vendor and the contract is formalized. And also the vendor should also be taken into confidence and also the Facility Manager should again sit over the table with the vendor to mutually discuss the SLA. Some of my colleague may seem sceptical after reading the content above -mentioned saying that this is the work with the SCM


However would disagree using them and order these to be sensitive for the vendor and treat him being a partner. As we all run to do the job it pertains to vendor also. Maybe inside the interest to getting your order from your Company the vendor has completely overlooked some clauses from the SLA that they / she may not be capable of meeting. Remember after the PO or SO is disseminated the Commercial dept. is not going to take the onus on themselves - it is you and you also only who may have to deal with the burnt for that full FY / or perhaps the duration of the PO.

Next, if the suggestions above - mentioned have established yourself or sorted out be strict and cling towards the SOW and SLA - do not let any deviation from the Scope at work or SLA; Oahu is the art of vendor management to obtain the best services from your vendor. Regular monitoring of SLA and regular communication with the vendor is key mantra to achieve this. Last but not the least make vendor payments promptly. Often be proactive to get the vendor payments cleared as soon as possible. Remember that a contented vendor is likely to make your daily life hassle free!

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